Workstation User’s Manual
76 VMware, Inc.
5 SelectfromtheGatherdebugginginformationdrop‐downmenuortheLog
virtualmachineprogressperiodicallycheckbox,asdirectedbyVMwaretechnical
support.
Usingfulldebuggingmodeandloggingprogressperiodicallycauseadecreasein
performance.
6IntheFilelocationssection,notethedirectorypathtothelogfile.
Toviewthecompl
etepath,clic
kintheread‐onlytextboxandusetherightarrow
keytoscrollthroughthepath.
7ClickOK.
Running the Support Script
Tohelpdiagnoseaproblem,theVMwaresupportteammightaskyoutorunasupport
scripttogatherinformation.Forexample,ifavirtualmachineexitsabnormallyorfails,
runthesupportscripttocollecttheappropriatelogfilesandsysteminformation.
InWorkstation7.0,youcanrunthesupportscriptbysel
ectingHel
p >CollectSupport
Data.Youcanalsorunthescriptfromthecommandline.
Run the Support Script from the Workstation User Interface
RunthesupportscriptonlywhenrequestedtodosobyVMwaretechnicalsupport.
Thesupportcollectionscriptcollectsdatafromallofthevirtualmachinesyouselect
andfromyourhostmachine,andstoresallofthedatainasinglefile. OnWindows
hosts,afterthescriptfinishesrunning,itcreat
esa.
ZIPfileofthecollecteddataand
displaysthefileinanopenWindowsExplorerwindow.Thedefaultlocationofthe.ZIP
file:
OnWindowsXPis
C:\Documents and Settings\<user>\Local Settings\Temp\vmware-supp
ort\
OnWindowsVistaandWindows7is
C:\Users\<user>\AppData\Local\Temp\vmware-support\
OnLinuxhosts,thescriptcreatesacompressed.TGZfileintheuser’shomedirectory.
Becausethescriptisnotrunasroot,thescriptdisplaysmessagesindicatingthatit
cannotcollectsomeinformation.Thisisnormal.IftheVMwaresupportteamneeds
thatinform
ation,asupportrepresentativeasksyo
utorunthescriptfromthecommand
lineasroot.Forinstructions,see“RuntheSupportScriptfromaLinuxTerminal
Window”onpage 78.
Kommentare zu diesen Handbüchern