Workstation User’s Manual
482 VMware, Inc.
To respond to a hot fix request
1Whenyoureceivethehotfixrequestfile,saveittoalocationthatyoucanaccess
fromtheadministratormachinewhereWorkstationisinstalled.
2OpentheACE‐enabledvirtualmachinefortheinstancethatrequiresthehotfix.
3 ChooseFile>Open.
4 NavigatetothelocationofthehotfixrequestfileandclickOpen.
Ahotfixta
bopensinthe Workstationwindow.Thehotfixtabdisplaystheuser’s
nameandemailaddress,theproblemthatledtothehotfixrequest,andany
additionalnotetheuserentered.
5ClickApprovehotfix.
6Entertheappropriateinformationinthedi
alogbox.
7
Selectoneofthefollowingmethodsforsendingtheresponse:
ClickSendhotfixonthehotfixtabandclickOK.
Sendthehotfixfile.Itisinthesamefolderasthehotfixrequest.Thefile
extensionforthefixfileis.vmhf.
Thedisplayonthehotfixtabshowsthestatusofthehotfixrequest,approvedor
denied,andthedateonwhichyoutookaction.
Theus
erappliesthehotfixbydou
ble‐clickingthehotfixfile.
Troubleshooting Setup Issues
OccasionallyACEendusershaveproblemsloggingintoadomainafterrunningthe
ReverttoReimageSnapshotcommand.Theymightsometimesalsohaveproblems
withdomainvalidationandnameresolution.
Login Issues After Reverting to a Reimage Snapshot
Problem:TheACEusercannotlogtheACEinstancebackintoadomainafterchoosing
VM>Snapshot>ReverttoReimageSnapshot.
Description:TheACEinstancehasaWindowsguestoperatingsysteminstalledand
themachineaccountpasswordforthedomainisperiodicallyrenewedbydefault.Ifthe
passwordisrenew
edbythetimetheuserrevertstheACEinstancetothesnapshot,the
snapshot’spasswordisinvalidandloginfails.
Solution:Toavoidthisproblem,ensurethatthefollowingsecuritypolicyisenabled:
Refusemachineaccountpasswordchanges.
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