VMware VCLOUD REQUEST MANAGER 1.0.0 Betriebsanweisung Seite 1

Request Manager Installation and Configuration GuidevCloud Request Manager 1.0.0This document supports the version of each product listed andsuppor

nOne or more instances of vCloud Director.nA dedicated email account.Oracle DatabaseThe installation requires access to an Oracle database server that

User InterfacesRequest Manager uses the following interfaces:Request Manager UserPortalThe portal used by engineers and cloud owners to request new cl

Installation Planning WorksheetUse the deployment planning worksheet to record your choice of server system, database, and optionalcomponents for a pr

Component Considerations DecisionRequest Manager RolesUsers and Roles Identify the users who will be assigned as vCloud Director Admins,Blueprint Admi

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Request Manager SystemRequirements 2This section includes information on the System Requirements for Request Manager 1.0.0.This chapter includes the f

Request Manager populates its user database by scanning the domain and matching those users to usersdefined within vCloud Director. A user must belong

Table 2-2. Request Manager User Portal Support (Continued)Operating SystemBrowsersMac OS 10 Safari 4.0 and aboveiPad Safari 4.0 and aboveSupported Da

nThe Oracle DBA must configure a new Oracle user with a dedicated schema for Request Manager withthe following minimum privileges:nCONNECTnCREATE TABL

Based on these average scan times, scanning 100 vApps can take 4 minutes. Scanning 5000 vApps can take 3hours.Scan updates are reflected when the next

Request Manager Installation and Configuration Guide2 VMware, Inc.You can find the most up-to-date technical documentation on the VMware Web site at

Installing a Security CertificateRequest Manager requires a security certificate to connect to VMware vCloud Director. Optionally, RequestManager can

Installing Request Manager 3Installation includes running the vCloud Request Manager installation executable, configuring the database,and configuring

3 Click Install.Request Manager installs Visual JSharp .NET Redistributable Package 2.0 on your computer.The Welcome screen appears.4Click Next to con

VMware vCloud Director:nThe hostname of the vCloud Director Server.nThe fully-qualified user name and password of the vCloud Director administrator.nI

7 Configure the inbound email server.aSelect the protocol to use.b Enter the port number.c Select Reuse outbound server configuration to populate the

12 Click Next to continue.The Step 7 - Configure System Identity screen appears.13Configure system identity information.a Specify an email address for

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Accessing Request Manager 4You can access the Request Manager User Portal or the Request Manager Admin Portal, depending on yourrole and the tasks you

What to do nextSee Chapter 5, “Administration Overview,” on page 31 for administration tasks managed from the Adminportal.Access the Request Manager A

What to do nextIf you have access to multiple clouds (For example, if you are a member of multiple development teams orprojects), you can switch betwe

ContentsAbout This Book5 1About vCloud Request Manager 7Request Manager Components 7How Request Manager Uses Network Ports11Preparing to Use Request M

Request Manager Installation and Configuration Guide30 VMware, Inc.

Administration Overview 5Use the Request Manager Admin Portal for system administration tasks.This chapter describes how to use the Request Manager Ad

Configure Active DirectoryDuring the installation of Request Manager, you created an Active Directory source. You can use the RequestManager Admin Por

5 Enter or modify the settings for the Active Directory source.aType a name to identify the Active Directory source.b Select a status for the source.S

Procedure1Log in to the Request Manager Admin Portal.2 Click Integration.3 Click Scheduling on the Main tab in the left explorer panel.4 Create a new

Request Manager RolesRequest Manager uses roles to allow Active Directory users and groups control over Request Manager tasksand operations.You identi

Table 5-1. Roles and UsersUser General Access RoleWorkflow ManagementRoleConfiguration ManagementRoleBlueprint Administrator None None Blueprint Admi

Connecting to Multiple Instances of VMware vCloud DirectorYou can connect to one or more instances of vCloud Director to Request Manager.VMware vCloud

8 Select Send Fault Notifications if you want to send notifications to users.aSelect Always of After.If you select After, type a number for failed att

Procedure1Log in to the Request Manager Admin Portal.2 Click Integration.3 Click Resources on the Main tab in the left explorer panel.4 Select the vCl

Defining Software Products Options 63Viewing Software License Allocation65Associating Software Products with vApp Templates 66Index 69Request Manager

By default, all link types apply to parent mappings and child mappings.PrerequisitesnYou have vCloud Administrator privileges.nYou successfully added

Table 5-4. vCloud Directory Entities and Request Manager CMDB Types (Continued)vCloud Director EntityRequest Manager CMDB TypeProvider vDC Configurat

View vCloud Director Synchronization ActivityWhen a scheduled vCloud Director scan runs, Request Manager updates the Activity log. You can view thelog

6 Specify how the information from vCloud Director will be mapped to Request Manager for the selectedresource when an event is logged.aClick New.b Spe

9 Click the Fields - Incoming tab to specify how fields from a vCloud Director event will map into RequestManager.a Click Add to create a field mappin

Add an IMAP Incoming Email ServerYou can add an incoming email server that communicates using IMAP.Procedure1In the Request Manager Admin Portal, open

4 Specify the email server options.Option ActionServerEnter the address used to connect to the POP3 server.Port NumberEnter 110.User IDEnter the user

Workflow ManagementThis chapter provides an introduction to the implementation of workflows using the Request Manager AdminPortal Workflow Management

These workflows can be configured in the following ways:nAdding approvals at the beginning of a workflow. For example, in addition to line manager app

7 To add a data field:aSelect Other.b Select the fields to add as approvers and click Add.The Results table shows all People fields that are linked to

About This BookThis manual, the VMware vCloud Request Manager Installation and Configuration Guide, provides informationabout installing and configuri

7 To change the approval email for the Provision Cloud Workflow Template, select Provision CloudApproval in Screen Set and Message Template in Screen

6 Double-click the Customer Approval Task to open it and enter the task details.7Specify the approval email that will be sent to the specified approve

Option DescriptionScreen SetSelect the Customer Approval Task Screen Set that you've created.Copy FromSelect the email template that you will use

Change Email Notification ContentNotification emails are sent to various parties throughout the workflow. These emails inform the recipients ofthe sta

PrerequisitesYou have vCloud Administrator privileges.Procedure1Open the Service Manager Server Console.2 Expand System and then click on External Com

Table 5-5. Common Request Data Fields (Continued)ReferenceField Description Data TypeREQUEST:REQUEST_DESC Request Description TextREQUEST:REQUESTOR_

Table 5-7. Provision Cloud Data Fields (Continued)ReferenceField Description Data TypeREQUEST:EXTFLDV_3900039 Cloud Name (Unique) StringREQUEST:EXTFL

Procedure1Open System Administration, select Workflow Management, and click Request Completion Statuses.The Request Completion Statuses window appears

3 Enter details of the Cloud Blueprint.Depending on the allocation model selected, the percentage of resources guaranteed need to meet certainconditio

Defining ProvidersTo provision a new cloud, a provider vDC and provider network must be specified. These are specific to asingle vDC instance. A Provi

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5 Double-click the Provider you wish to edit.The Provider Details window appears.6Modify the details of the Provider and click OK to save the changes

About Software License Management 6This chapter describes how to use the Request Manager Admin Portal to configure Request Manager systemsettings for

3 Select Configuration Item and double-click Software Product on the second panel.Software Product is entered in CMDB Item Type.4Click Create.The Soft

Add License Information to a Software ProductYou can add, update, or delete the license information associated with a Software Product.PrerequisitesYo

Procedure1In the System Administration window, under the CMDB section, click Manufacturers.The Manufacturers window appears.2 To create a manufacturer

What to do nextCreate new Software Products.Viewing Software License AllocationWhen a vApp is created in vCloud Director via Request Manager, software

4 Select CMDB Item in the Visible Columns list and click the up arrow or down arrow to position the columnso that it is visible in the In Use List.5 C

PrerequisitesYou have Asset Manager privileges.Procedure1Click CMDB Items Search in the Request Manager Admin Portal.The CMDB Item Search window appea

7 Enter all or part of the title of the Software Product that is associated to the vApp Template in one of theVM Software Licenses criteria and press

IndexAaccessing Request Manager 27, 28Active Directoryconfiguring 32overview 31synchronization results 34synchronization schedule 33approval emai

About vCloud Request Manager 1vCloud Request Manger is a Web-based application that is an add-on to vCloud Director. Request Manageridentifies the clo

managing 61overview 65software productsadding license information 63asset lifecycle status 64associating vApp templates 66creating 61deleting 6

Figure 1-1. High-Level Request Manager ArchitectureFigure 1-2. Detailed Request Manager ArchitectureRequest Manager Installation and Configuration G

UsersRequest Manager users can include the following.vCloud AdministratorThe vCloud Administrator is the administrator responsible for RequestManager