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Cause
The data collector heart beat is set to 30 seconds. If the data collector fails, vCenter Chargeback waits for at
least 90 seconds before updating the status of the data collector in the application. Therefore, the System
Health tab does not reflect the failed status of the data collector immediately.
Solution
There is no workaround or solution for this issue.
Storage Synchronization Job Fails
The storage synchronization job run by the data collector fails.
Problem
The storage synchronization job of the data collector fails and the vCenter Server storage information is not
synchronized in the vCenter Chargeback database. The job state is reported as failed.
Cause
A probable reason might be that the VirtualCenter Management Webservices service is stopped.
Solution
u
On the machine on which vCenter Server is installed, check whether the VirtualCenter Management
Webservices service is started and running.
Ensure that this service is running for all the vCenter Server instances that are added to the application.
Text and Messages on the vCenter Chargeback User Interface Are Not Correctly
Displayed
When accessing vCenter Chargeback installed on a non-English locale, the browser encoding must be set
correctly.
Problem
vCenter Chargeback is installed on a non-English locale and accessed by using a Web browser from an English
locale. However, the texts on the application user interface and the messages displayed by the application do
not appear correctly.
Cause
The Web browser encoding is not set correctly on the client machine.
Solution
Set the Web browser encoding to Unicode (UTF-8) on the client machine for the texts and messages to appear
correctly in the user interface.
Unable to Access the vCenter Chargeback Application
The vCenter Chargeback services must be running for you to access the application.
Problem
Although you have provided the correct URL, you are unable to access the application.
vCenter Chargeback User’s Guide
138 VMware, Inc.
- EN-000429-00 1
- 2 VMware, Inc 2
- Contents 3
- 4 VMware, Inc 4
- About This Book 5
- 6 VMware, Inc 6
- What Is Chargeback 7
- 8 VMware, Inc 8
- VMware, Inc. 9 9
- 10 VMware, Inc 10
- Hardware Requirements 11
- Software Requirements 12
- Networking Prerequisites 13
- Other Software Prerequisites 14
- Preinstallation Checklist 14
- Install vCenter Chargeback 15
- 16 VMware, Inc 16
- IP Address 17
- Host Name 17
- 18 VMware, Inc 18
- Cluster Installation 19
- 20 VMware, Inc 20
- Installation_Folder 22
- Host_IP_Address 22
- Load-Balancer_Port 22
- Server_Instance_Name 22
- VMware, Inc. 23 23
- Upgrading vCenter Chargeback 25
- Upgrade vCenter Chargeback 26
- 28 VMware, Inc 28
- Data Collector 29
- Download Data Collector 30
- VMware, Inc. 31 31
- 32 VMware, Inc 32
- VMware, Inc. 33 33
- VMware, Inc. 35 35
- Upgrade the Data Collector 36
- Uninstall vCenter Chargeback 37
- 38 VMware, Inc 38
- Activate the Application 39
- Configuring Generic Settings 39
- Edit the SMTP Server Setting 40
- Set Log Level 41
- Managing LDAP Servers 42
- Edit the LDAP Server Setting 43
- Managing vCenter Servers 44
- VMware, Inc. 45 45
- 46 VMware, Inc 46
- VMware, Inc. 47 47
- Managing Data Collectors 48
- View Data Collectors 49
- Enable Data Collector 51
- Disable Data Collector 51
- Delete Data Collector 51
- 52 VMware, Inc 52
- VMware, Inc. 53 53
- 54 VMware, Inc 54
- Manage Report View 55
- 56 VMware, Inc 56
- Managing Attributes 57
- 58 VMware, Inc 58
- Roles, and Permissions 4 59
- 60 VMware, Inc 60
- Managing Roles 61
- Administrator Role 62
- Hierarchy Manager Role 63
- Report Generator Role 63
- No Access Role 64
- Create a Role 65
- Modify a Role 65
- Managing Users 66
- Creating Users 67
- Create a LDAP User 68
- Create a LDAP Group 69
- Modify a User 70
- Delete User 70
- VMware, Inc. 71 71
- 72 VMware, Inc 72
- IP address 73
- 74 VMware, Inc 74
- VMware, Inc 75
- .csv file 76
- Format of the CSV File 77
- View a Chargeback Hierarchy 78
- Add a vCenter Server Entity 79
- 80 VMware, Inc 80
- VMware, Inc. 81 81
- Delete a Chargeback Hierarchy 82
- Assign Attributes 82
- VMware, Inc. 83 83
- Share Virtual Machine Cost 84
- VMware, Inc. 85 85
- 86 VMware, Inc 86
- Chargeback Cost Elements 6 87
- Chargeable Computing Resource 88
- Base Rate 88
- Rate Factor 89
- Fixed Cost 89
- Billing Policy 90
- VMware, Inc. 91 91
- Managing Cost Models 92
- Create a Cost Model 93
- 94 VMware, Inc 94
- Modify a Cost Model 95
- Managing Fixed Costs 96
- Create a Fixed Cost 97
- Modify a Fixed Cost 98
- Delete a Fixed Cost 98
- Managing Cost Templates 99
- Modify a Cost Template 100
- Delete a Cost Template 100
- Managing Billing Policies 101
- Edit a Billing Policy 102
- Delete a Billing Policy 103
- 104 VMware, Inc 104
- VMware, Inc. 105 105
- 106 VMware, Inc 106
- Generating Reports 7 107
- 108 VMware, Inc 108
- Generate a Cost Report 109
- Generate a Usage Report 110
- Chapter 7 Generating Reports 111
- VMware, Inc. 111 111
- 112 VMware, Inc 112
- Scheduling Report Generation 113
- Scheduling Parameters 114
- Schedule Report Generation 115
- Reschedule Report Generation 116
- Remove a Schedule 116
- Email a Scheduled Report 116
- VMware, Inc. 117 117
- Managing Reports 118
- Archive Report 119
- Schedule Report 119
- Email Report 120
- Managing Archived Reports 121
- Email Archived Report 122
- Delete Archived Report 123
- Report Dashboard 124
- VMware, Inc. 125 125
- 126 VMware, Inc 126
- Monitoring System Health 8 127
- 128 VMware, Inc 128
- Administration Utilities 9 129
- Generic Scripts 130
- Space Calculation Scripts 131
- Data Purging Scripts 131
- Troubleshooting Utility 133
- Sessions 134
- Chargeback 134
- LDAP_Port 135
- Database 136
- Information 137
- Displayed 138
- Unable to Add an LDAP Server 139
- VMware, Inc. 141 141
- 142 VMware, Inc 142
- Unable to Email Report 143
- Installation_Directory 144
- VMware, Inc. 145 145
- 146 VMware, Inc 146
- VMware, Inc. 147 147
- 148 VMware, Inc 148
- VMware, Inc. 149 149
- 150 VMware, Inc 150
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