VMware VCM 5.3 Anleitung zur Fehlerbehebung PDF herunterladen (Seite 7)

General Troubleshooting Guidelines

This document attempts to describe some of the basic steps you can take before contacting VMware

Customer Support.Below is a simple flowchart that provides troubleshooting procedures, allowing you to

resolve simple issues on your own. Then, if necessary, you can contact VMware Customer Support for

additional support.

Verify the Behavior is Negative

There are a few messages that appear in VCM and VCM Patching that may be interpreted as errors, when

in fact they are merely warnings. Other behaviors may be operating exactly as defined, but since the result

is not what is expected, it could be interpreted as wrong behavior.

For example, when creating a Compliance rule, it is important to realize that the conditional statements

must be set up to highlight systems that fail to meet the described normal condition as non-compliant.

The VCM User Interface highlights this fact in the Compliance rule creation wizard on the condition

definition page displayed below:

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VMware VCM 5.3 Anleitung zur Fehlerbehebung Seite 7