VMware vCenter Lab Manager 4.0 Technical Information Seite 1

VMware Technical Support Guide February 2010 Thank you for using VMware® products and services. Technical support is a vital part of the to

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 7 6. Once your profile has been c

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 8 7. Then click “Register a Produ

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 9 8. Type your serial number or

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 10 9. Once the form is complete

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 11 Collecting Information These gu

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 12 Customers can also sign up to rece

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 13 All or a substantial portion of

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 14 1) Go to www.vmware.com/support a

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 15 2) Before you submit a support re

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 16 4) Enter your email address and pa

T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / I Contents Building an Effective Support Relationship…………..…………………

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 17 5) If you have active contracts, y

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 18 6) Fill out the necessary fields

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 19 After you fill out the support r

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 20 Your name Your company name

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 21 View Support Requests -- here you

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 22 You are dissatisfied with the re

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 23 Below is a flow chart of the stand

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 24 What can I do if I don’t feel prog

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 25 Support Policies The following sec

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 26 machines. If such efforts do not i

T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / II Can VMware engage other vendors if required? ...

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 27 SDK Support Policy VMware Customer

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 28 After-Hours Support If you are on

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 29 Appendix A: Support Offerings Port

VMware, Inc. 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.com Copyright © 2010 VMware, Inc. All

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 1 Introduction Building an Effective

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 2 Technical Support Engineer Your s

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 3 Best Practices Based on our experi

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 4 Keep your Profile Up-to-Date We en

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 5 3. If you are a New Customer, go t

VMware Technical Support Guide T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 6 5. Fill out all required field